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Do’s and Don’ts of Service Refusal

Monday, August 31, 2015 Galaxy Training Australia

At some point all liquor licensees will be faced with a decision about refusing to serve alcohol to a patron. Whether this decision is based on legal or safety requirements, it is important to deliver a consistent message that all patrons understand.

The following are some suggested 'do's and don'ts' of service refusal.

Do's of service refusal

Don'ts of service refusal

 

Reference: https://www.business.qld.gov.au/industry/liquor-gaming/liquor/compliance-licensees/refusal-service/tips


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