Fees and Refund Policy

Galaxy Training Australia is entitled to charge fees for services provided to students undertaking training and assessment that leads to a nationally recognised outcome.

Galaxy Training Australia offers following Units of Competency -

SITHFAB002 Provide responsible service of alcohol

SITHGAM001 Provide responsible gambling services

The current fees and charges are published on the Galaxy Training Australia website and may vary depending upon student’s referral channel. There are no hidden charges and the mentioned prices are the exact amount which student pays to obtain their statement of attainment. Please note that the prices are subject to change without notice at the discretion of Galaxy Training Australia.

For online training

Payment is the second last step in complete learning cycle of the student i.e. Galaxy Training Australia charges when the student has completed the online assessment. The last step is to submit a verbal assessment.

In case the student requires extra copy of statement of attainment, student can send their request to [email protected] from their registered email ID (which they use during enrolment).

  • If softcopy of statement of attainment is required, Galaxy Training Australia provides them the same with no additional charges.
  • If hardcopy of statement of attainment is required, it can be obtained by paying additional charges (including postage - only in Australia). These charges are variable and advertised on Galaxy Training Australia’s website. Galaxy Training Australia would NOT re-send the post in case the student has provided a wrong postal address. Galaxy Training Australia would notify students about this condition at the time of gathering correct address.

Refunds

Galaxy Training Australia refunds full fees only when the student has been charged incorrectly. For example - double payment or incorrect amount.

If a refund is granted for any other reason, Galaxy Training Australia will deduct an administration fee of $10 per unit, for the service and resources provided to the student. For example - if a user has enrolled and paid for just RSA or RSG course then the refund amount will be course fee paid by the student minus $10. And if a user has enrolled and paid for both RSA and RSG Bundle course then the refund amount will be course fee paid by the student minus $20.

We do NOT issue any refund (including postage fee), if a student makes false declaration or provided incorrect information to gain unlawful access to the training offered by Galaxy Training Australia. We will NOT issue any refund (including postage fee), to students holding a current overseas student visa, as we consider that the user has made false or misleading declaration on registration.

We do NOT issue any refund (including postage fee), if a student fails to complete the practical/verbal assessment or fails to provide us with their current valid ID. In case the student experiences any issues completing their assessment, we recommend to contact us at [email protected] or +61 7 3062 7222 for trainer assistance.

Refunds are made within 14 working days by payment reversal or online fund transfer to the account that paid for the student course.

Miscellaneous Charges

In case the student requires extra copy of statement of attainment, student can send their request to [email protected] from their registered email ID (which they use during enrolment).

Student will need to pay additional charges (including postage - only in Australia). These charges are variable and advertised on Galaxy Training Australia’s website. Galaxy Training Australia would NOT re-send the post in case the student has provided a wrong postal address. Galaxy Training Australia would notify students about this condition at the time of gathering correct address.

Payment of GST

GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.

ATO reference: http://law.ato.gov.au/atolaw/view.htm?docid=GST/GSTR20031/NAT/ATO/00001

Where a student is enrolled in a course which is offering units of competency or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST.  GST does apply on the payment of some miscellaneous charges where these charges are in addition to and outside the normal services offered in a course. Please refer to Galaxy Training Australia schedule of fees and charges for details of what GST is and is not applied to.

Student complaints about fees or refunds

Galaxy Training Australia will not refund fees if the student has completed online assessment and not practical/verbal for the RSA/RSG courses. Students who are unhappy with Galaxy Training Australia arrangements for the collection and refunding of fees are entitled to lodge a complaint. This should occur in accordance with Galaxy Training Australia complaints policy and procedure.

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