Fees and Refund Policy

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Fees

Galaxy Training Australia is entitled to charge fees for services provided to students undertaking training and assessment that leads to a nationally recognised outcome.

Galaxy Training Australia offers the following Units of Competency -

  • SITHFAB021 Provide responsible service of alcohol
  • SITHGAM022 Provide responsible gambling services

The current fees and charges are published on the Galaxy Training Australia website and may vary depending upon the student’s referral channel. There are no hidden charges, and the mentioned prices are the exact amount which student pays to obtain their statement of attainment. Please note that the prices are subject to change without notice at the discretion of Galaxy Training Australia.

Galaxy Training Australia charges when the student has reached the end of the free trial of the online knowledge assessment. The last step is to submit a verbal/video assessment.

In case the student requires an extra copy of the statement of attainment, the student can send their request to [email protected] from their registered email ID (which they use during enrolment).

  • If a softcopy of the statement of attainment is required, Galaxy Training Australia provides them with the same with no additional charges.
  • If a hard copy of the statement of attainment is required, it can be obtained by paying additional charges (including postage - only in Australia). These charges are variable and advertised on Galaxy Training Australia’s website. Galaxy Training Australia would NOT resend the post in case the student has provided the wrong postal address. Galaxy Training Australia would notify students about this condition at the time of gathering the correct address.

Refunds

Galaxy Training Australia refunds full fees only when –

  • The student has been charged incorrectly. For example - double payment or incorrect amount.
  • The arrangement is terminated early by Galaxy Training Australia
  • Galaxy Training Australia fails to provide the agreed services

If a refund is granted for any other reason, Galaxy Training Australia will deduct an administration fee of $10 for RSA (not RSA NSW), $10 for RSG and $25 for RSA NSW, for the services and resources provided to the student. For example - if a user has enrolled and paid for just RSA (not RSA NSW) or RSG course, then the refund amount will be the course fee* paid by the student minus $10. And if a user has enrolled and paid for both RSA and RSG Bundle course, then the refund amount will be the course fee paid by the student minus $20. We do NOT issue any refund (including postage fee) if a student pays the course fee via PayID/Direct Debit.
*Course fee does not include the Stripe processing fee. Stripe processing fee is not refunded in any case.

NOTE:

  • We do NOT issue any refund (including postage fee) if a student makes a false declaration or provided incorrect information to gain unlawful access to the training offered by Galaxy Training Australia.
  • We do NOT issue any refund (including postage fee) if a student fails to complete the course before the course completion due date, i.e., three(3) months from the date of enrolment.
  • We do NOT issue any refund (including postage fee) if a student fails to complete the practical/verbal assessment or fails to provide us with their current valid ID. In case the student experiences any issues completing their assessment, we recommend contacting us at [email protected] or +61 7 3062 7222 for trainer assistance.
  • We do NOT issue any refund (including postage fee) if a student changes their mind after the payment step.
  • We do NOT issue any refund if a student has enrolled and paid the course fee and already have a current NSW RSA interim certificate or competency card.

Refunds are made within 14 working days by payment reversal to the payer's account.

Postage fee

At Galaxy Training Australia, we provide students with the option to receive a hard copy and plastic card copy of their Statement(s) of Attainment via mail (within Australia) by paying a variable fee advertised on our website. All the mails are sent via Australia Post’s regular letter service and does not include tracking. There are several policies that students should be aware of regarding this service:

  • We do NOT resend the post or issue any refund if the mail is returned or lost due to an incorrect postal address. Students are notified about this condition when providing their address details.
  • We do NOT offer any refunds once the print and post request has been processed. However, if the student requests a refund before the request has been processed, we may offer a partial refund of $10.
  • We do NOT issue any refunds for the damaged mail during delivery as they are not in our control. However, we take additional care to ensure that the mails are protected, including using A4 cardboard, a protective sleeve, and customized envelopes with the print 'DO NOT BEND, CERTIFICATE INSIDE'.
  • We do NOT issue any refund or resend the post, if the student reports the mail as lost after 30 days from the date it was sent.

Miscellaneous Charges

In case the student requires an extra copy of the statement of attainment, the student can send their request to [email protected] from their registered email ID (which they use during enrolment).

The student will need to pay additional charges (including postage - only in Australia). These charges are variable and advertised on Galaxy Training Australia’s website. Galaxy Training Australia would NOT resend the post in case the student has provided the wrong postal address. Galaxy Training Australia would notify students about this condition at the time of gathering the correct address.

Payment of GST

GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.

ATO reference: http://law.ato.gov.au/atolaw/view.htm?docid=GST/GSTR20031/NAT/ATO/00001

Where a student is enrolled in a course that is offering units of competency or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST.  GST does apply on the payment of some miscellaneous charges where these charges are in addition to and outside the normal services offered in a course. Please refer to Galaxy Training Australia schedule of fees and charges for details of what GST is and is not applied to.

Student complaints about fees or refunds

No refund is issued if a student changes their mind. Students who are unhappy with Galaxy Training Australia arrangements for the collection and refunding of fees are entitled to lodge a complaint. This should occur in accordance with Galaxy Training Australia complaints policy and procedure.

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