Course Flow

  • Sign Up, Login & Start Free Trial
  • Complete Payment
  • Complete Online Knowledge Assessment
  • Complete Online Verbal Assessment
  • Download Statement of Attainment

Sign Up, Login & Start Free Trial

Time: 2 minutes To start an online course, you need to create an account. You can create an account here.
Once you have created an account successfully, you can log in and start a course.
Start free trial: Once logged in, you can start with a free trial of any of our courses.

Complete Payment - Pay after the free trial to continue

Time: 2 minutes When you reach the end of the free trial, you will need to pay for the course to continue. You can either use your PayPal account (if you have one!) OR opt for credit/debit cards options. Once you have successfully made a payment, you can continue your course. You shall also receive a receipt of the payment made on your email.
You can even choose to pay using Direct Deposit or PayID.

Complete Online Knowledge Assessment - Start, pause, resume anytime

Time: 3-6 hours6-12 hours. Also depends on your knowledge, past experience and computer skills. During the course, you can pause and resume at any time, from any device, as it is 100% online. Your progress gets automatically saved on our servers.

Complete Online Verbal Assessment

Time: 10-15 minutes Submit your responses: This is the last section of the assessment. For RSA, you will need to record your voice while refusing service to different customers. For RSG, you will need to record your voice while dealing with problem gamblers. We offer different options to submit your verbal assessment.
Trainer's review: You will be notified of the result via email as soon as a trainer finishes reviewing your responses. This usually takes a few hours, but may take a maximum of 1 working day.

Download Your Statement of Attainment

Time: 1 minute You receive your Statement of Attainment instantly after you pass the verbal assessment.
Your Statement of Attainment is in PDF file format. You can print this Statement of Attainment.