Course Flow

  • Sign Up & Login
  • Complete Online Knowledge Assessment
  • Complete Payment
  • Complete Online Verbal Assessment
  • Download Certificate

Sign Up and Login

Time: 2 minutes To start an online course, you need to create an account. You can create an account here.
Once you have created an account successfully, you can log in and start a course.

Complete Online Knowledge Assessment - Start, pause, resume anytime

Time: 3-6 hours. Also depends on your knowledge, past experience and computer skills. You can start any course for free.
Once you have logged in, you can start with a free trial of the course. During the course, you can pause and resume at any time, from any device, as it is 100% online. Your progress is saved on our servers.

Complete Payment - Pay after you pass the online knowledge assessment

Time: 2 minutes For making a payment, you shall be redirected to our secure payment gateway. You can either use your PayPal account (if you have one!) OR opt for credit/debit cards options. Once you have successfully made a payment, you will be redirected back to our website from PayPal. You shall also receive a receipt of the payment made on your email.
You can even choose to pay using Direct Deposit or PayID.

Complete Online Verbal Assessment

Time: 10-15 minutes Submit your responses: This is the last section of the assessment. For RSA, you will need to record your voice while refusing service to different customers. For RSG, you will need to record your voice while dealing with problem gamblers. We offer different options to submit your verbal assessment.
Trainer's review: You will be notified of the result via email as soon as a trainer finishes reviewing your responses. This usually takes a few hours, but may take a maximum of 1 working day.

Download Your Certificate

Time: 1 minute You receive your Certificate/Statement of Attainment instantly after you pass the verbal assessment.
Your Certificate/Statement of Attainment is in PDF file format. You can print this certificate.