RSA Online

RSA Online QLD $21.99

Valid in QLD, WA, SA, NT, ACT, TAS, VIC*
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RSA QLD Course

  • SITHFAB021

    Latest Unit

    Provide Responsible Service of Alcohol.

    Nationally Accredited Unit of Competency.

  • Duration: 3-6 Hours* The delivery hours may vary depending upon your experience, knowledge and general understanding. It includes both training & assessment components and is based on intermediate learners with some experience.
  • Course Due Date: 3 months from enrolment date
RSA Online Training Course Certificates

RSA QLD Assessment

We offer RSA online training with state-specific assessment that includes a combination of:

  • Single/multiple choice questions
  • Fill in the blanks
  • Short answer questions
  • Matching question
  • Simulated work environment based scenario questions
  • Verbal assessment

RSA QLD Certificate

  • Valid in: Fully Accredited Statement of Attainment valid in Queensland, Western Australia, South Australia, Northern Territory, Australian Capital Territory, Tasmania, Victoria*
    (*after free bridging course)
  • Expiry: The RSA Statement of Attainment does not expire for QLD, WA, SA, and TAS. For the ACT, it expires in 3 years. For NT, it needs to be renewed every 3 years.
  • Print & Post: For an additional fee of $16, we can post your certificate printed copy and a wallet-size plastic card to your home/postal address.
  • Same-day Certificate: Download instantly upon the successful completion of course.

RSA Requirements

You would need access to:

  • Any device (computer/laptop/tablet/smartphone) with internet access, and modern web browser. Our site works on any device and platform.
  • A telephone OR device capable of recording audio for the verbal assessment.
  • A unique email inbox
  • USI (Unique Student Identifier)
  • A valid photo ID
QLD RSA Online - More Info
  • Sign Up, Login & Start Free Trial
  • Complete Payment
  • Complete Online Knowledge Assessment
  • Complete Online Verbal Assessment
  • Download Statement of Attainment

Sign Up, Login & Start Free Trial

Time: 2 minutes To start an online course, you need to create an account. You can create an account here.
Once you have created an account successfully, you can log in and start a course.
Start free trial: Once logged in, you can start with a free trial of any of our courses.

Complete Payment - Pay after the free trial to continue

Time: 2 minutes When you reach the end of the free trial, you will need to pay for the course to continue. You can either use your online wallet (if you have one!) OR opt for credit/debit cards options. You can even choose to pay using Direct Deposit or PayID. Once you have successfully made a payment, you can continue your course.
Students have access to the course 24/7 and must complete it within the next three(3) months. If the student fails to complete the course in this duration, the course is deactivated, and no refunds are issued, as per our fees & refund policy.

Complete Online Knowledge Assessment - Start, pause, resume anytime

Time: 3-6 hours6-12 hours5-6 hours. It also depends on your knowledge, experience and computer skills. During the course, you can pause and resume anytime, from any device, as it is 100% online. Your progress gets automatically saved on our servers.

Complete Online Verbal Assessment

Time: 10-15 minutes20-30 minutes20-30 minutes Submit your responses: For RSA, you will need to record your voice while refusing service to different customers. For RSG, you will need to record your voice while dealing with problem gamblers. We offer different options to submit your verbal assessment.
Trainer's review: You will be notified of the result via email when a trainer finishes reviewing your responses. This usually takes a few hours but may take a maximum of 1 working day.

Download Your Statement of Attainment

Time: 1 minute You receive your Statement of Attainment instantly after you pass all the assessments.
Your Statement of Attainment is in PDF file format. You can print this Statement of Attainment.

Elements and Performance Criteria for RSA

Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.

Element 1. Follow the principles of responsible service of alcohol.
  • 1.1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.
  • 1.2 Where appropriate, request and obtain acceptable proof of age prior to sale or service.
  • 1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
  • 1.4 Assist customers with information on a range of non-alcoholic beverages available for purchase.
  • 1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.
Element 2. Assist customers to drink within appropriate limits.
  • 2.1 Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.
  • 2.2 Use a professional manner to encourage customers to drink within appropriate limits.
  • 2.3 Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
  • 2.4 Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.
  • 2.5 Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.
  • 2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
Element 3. Assess alcohol affected customers and identify those to whom sale or service must be refused.
  • 3.1 Assess intoxication levels of customers using appropriate methods.
  • 3.2 Identify factors that may affect individual responses to alcohol.
  • 3.3 Identify customers to whom sale or service must be refused according to state and territory legislation.
Element 4. Refuse to provide alcohol.
  • 4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
  • 4.2 Provide appropriate assistance to customers when refusing service.
  • 4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
  • 4.4 Use appropriate communication and conflict resolution skills to handle difficult situations.
  • 4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person.
  • 4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.

Students are provided access to online resources that include all learning materials, reference materials, and assessment materials required to achieve competency. In addition to the training and assessment content, learners are provided with information to read that could engage them for over 20 hours.

At the completion of our online RSA course, students should be able to -

  • Provide responsible sale and service of alcoholic beverages.
  • A deep understanding of the law and facts relating to alcohol consumption and the responsible service of alcohol.
  • Ability to understand when a customer is intoxicated and politely refuse them if necessary, providing them with valid reasons for denial.
  • Ability to minimise harm to avoid customer intoxication, e.g. by suggesting food, water, low-concentration drinks

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QLD RSA Legislation Requirements

Responsible Service of Alcohol Certificate in Queensland

According to Queensland's Office of Liquor and Gaming Regulation, all new employees involved in the service or supply of liquor need to obtain their RSA training course certificate, within 30 days from the date of commencing employment.

From July 1, 2013 the training course certificate recognised for having completed mandatory RSA training required by the Liquor Act 1992 is a VET (Vocational Education & Training) Statement of Attainment in 'Provide Responsible Service of Alcohol'.

Queensland law requires all staff serving alcohol on licensed premises to hold a current RSA Certificate. Simply sign up for our RSA Online QLD course to obtain your RSA license (Statement of Attainment).

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