Contact Us

Download tax invoice

Log in with your username and password. Once logged in, go to My Courses page.
Please click the "Download Invoice" button to download your tax invoice.

Alternatively, please click the following button to submit a request
Send Tax Invoice

  1. Check your course progress: Please make sure that you have completed your course including the verbal assessment. You can check the course progress by visiting My Courses page

  2. If you have just completed your course including the verbal assessment: Please wait for the trainer to review it. This usually takes a few hours.

  3. If a trainer has passed your verbal assessment: Login with your username and password. Once logged in, go to My Courses page. Please click the "Download Certificate" button to download your certificate.

  4. Still facing issues? Please click the following button to submit a request
    Send My Certificate

Please click the following button to submit a request

Resend My Certificate

How to recover username/password

Kindly visit Forgot Username/Password to receive your username/password in an email. Please check your junk/spam folder if you do not receive an email in your inbox.

Please note that username and password fields are case-sensitive.

How to use the provided recorder

Go to 'Verbal Assessment Page': Visit My Courses page and click on 'Complete Verbal Assessment' button.

You have three(3) options to complete verbal assessment using the provided recorder –

  1. Record from webcam/microphone (usually devices like laptop, tablets and smartphones have inbuilt webcam/microphone), or
  2. Upload a pre-recorded video/audio file, or
  3. Record from a smartphone with internet access

Alternate Recording Methods

You have two(2) alternative options –

  1. Voicemail - Go to the verbal assessment page for more details.
  2. Email - You can send us your recorded responses for review via email ([email protected]).

A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course (currently, SITHFAB002 and SITHGAM001) regularly changes. This means that if you hold a Statement of Attainment for 'Provide Responsible Service of Alcohol' and/or ‘Provide Responsible Gambling Services’ from anytime in the past, it remains current irrespective of the course code.

For further details, please check the following links –
https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/rsa/certification
https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/gaming/rsg


Our frequently asked questions (FAQs) can help you find the answers you're looking for.


Telephone

07 3062 7222


Call Support Timings :

8 AM  -  8 PM

Email

Submit a request

Learner Support: [email protected]

For everything else: [email protected]



Postal Address


Galaxy Training Australia
PO Box 3496
Bracken Ridge, QLD, 4017