Visit "My Courses" page and click the "Download Invoice" button to download your tax invoice.
Alternatively, please click the following button to submit a request
Send Tax Invoice
Complete your Course - Visit "My Courses" page page to check the progress of the course. Please make sure that you have completed the entire course, including the verbal assessment.
Update your Profile - Visit "My Profile" page to make sure that the status of your profile is complete. It is a mandatory requirement before we can issue a Statement of Attainment.
Please note: If you have just completed your course, including the verbal assessment, please wait for the trainer to review it. This usually takes a few hours.
If a trainer has passed your verbal assessment, you can find your certificate in "My Courses" page. Please click the "Download Certificate" button to download your certificate.
If you are still facing issues, click here
Misplaced or accidentally deleted your certificate or want another copy? Just click below to submit a request.
Resend My Certificate
Forgot username/password? Don’t worry, we have got you covered!
Kindly visit "Forgot username/password" to receive your details in an email.
PS: Check your junk/spam folder if you do not receive an email in your inbox. Please note that username and password fields are case-sensitive.
How to use the online recorder
Visit "Verbal Assessment" Page: Go to "My Courses" page and click on "Complete Verbal Assessment" button.
- Record from webcam/microphone (laptop/tablets have in-built feature)
- Upload a pre-recorded video/audio file
- Record from a smartphone with active internet access
Alternate Recording Methods
- Phone Voicemail (only if the video format is not mandatory) - Go to the "Verbal Assessment" page for more details
RSA Statement of Attainment
- For QLD/WA/SA/TAS: A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course (currently, SITHFAB002) regularly changes. This means that if you hold a Statement of Attainment for "Provide Responsible Service of Alcohol" from anytime in the past, it remains valid irrespective of a change in course code.
- For the ACT, it expires in 3 years.
- For NT, employees need to renew their RSA Certificate every 3 years.
- The interim certificate is valid for 90 days and allows you to work immediately.
- Photo competency card is valid for five years.
RSG Statement of Attainment
For QLD/WA/NT: A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course (currently, SITHGAM001) regularly changes. This means that if you hold a Statement of Attainment for "Provide Responsible Gambling Services" from anytime in the past, it remains valid irrespective of a change in course code.
For further details, please check the following links:
Business Queensland - Responsible service of alcohol (RSA) training and certification
Business Queensland - Responsible service of gambling (RSG) training
L&GNSW - Responsible Service/Supply of Alcohol and Responsible Conduct of Gambling training
Contact Us
Still got a question? Give us a heads-up and we shall get back to you as soon as possible.Learner Support: [email protected]
For everything else: [email protected]
Postal Address
Galaxy Training Australia
PO Box 3496
Bracken Ridge, QLD, 4017