SITHFAB002 Provide Responsible Service of Alcohol (Latest Unit). Nationally Accredited Unit of Competency.
Duration: 6+ Hours*The delivery hours may vary depending upon your experience, knowledge and general understanding. It includes both training & assessment components.
Course Due Date: 6 months from enrolment date
Assessment
We offer RSA online training with state-specific assessment that includes a combination of:
Single/multiple choice questions
Filling reports
Free text/short answer questions
Matching questions
Simulated work environment based scenario questions
Practical video assessment
Certificate
Interim Certificate valid in New South Wales for 90 days. During this time, you must apply and receive your NSW photo competency card. Same-day Interim Certificate: If course completed within business hours; otherwise, by close of next business day.
Fully Accredited Statement of Attainment valid in Queensland, Western Australia, South Australia, Northern Territory, Australian Capital Territory, Tasmania
Download instantly upon the successful completion of the course.
Requirements
You would need access to:
Any device (computer/laptop/tablet/smartphone) with internet access, and modern web browser. Our site works on any device and platform.
A device capable of recording video for the practical assessment
A unique email inbox
USI (Unique Student Identifier)
A valid photo ID
Pre-requisites
You must not enrol if you hold a current or expired (within 28 days of expiry) NSW RSA competency card.
Please do not repeat the RSA course with us to renew your RSA competency card while it is still current, as this will not extend your competency card expiry date.
Please check the 'Links & Resources' tab in the section below for more information.
Download Statement of Attainment & Interim Certificate
Sign Up, Login & Start Free Trial
Time: 2 minutes
To start an online course, you need to create an account. You can create an account here.
Once you have created an account successfully, you can log in and start a course. Start free trial: Once logged in, you can start with a free trial of any of our courses.
Complete Payment - Pay after the free trial to continue
Time: 2 minutes
When you reach the end of the free trial, you will need to pay for the course to continue. You can either use your PayPal account (if you have one!) OR opt for credit/debit cards options. You can even choose to pay using Direct Deposit or PayID. Once you have successfully made a payment, you can continue your course.
Students have access to the course 24/7 and must complete it within the next six(6) months. If the student fails to complete the course in this duration, the course is deactivated, and no refunds are issued, as per our fees & refund policy.
Time: 3-6 hours6-12 hours5-6 hours. It also depends on your knowledge, experience and computer skills.
During the course, you can pause and resume anytime, from any device, as it is 100% online. Your progress gets automatically saved on our servers.
Complete Online Video Assessment
Time: 10-15 minutes20-30 minutes20-30 minutesSubmit your responses: For RSA, you will need to record your video while refusing service to different customers. Trainer's review: You will be notified of the result via email when a trainer finishes reviewing your responses. This usually takes a few hours but may take a maximum of 1 working day.
Complete Online Short Answer Assessment
Time: 35-40 minutes
Submit your responses: You will need to submit your text responses to short answer questions. Trainer's review: You will be notified of the result via email when a trainer finishes reviewing your responses. This usually takes a few hours but may take a maximum of 1 working day.
Download Your Statement of Attainment
Time: 1 minute
You receive your Statement of Attainment instantly after you pass all the assessments.
Your Statement of Attainment is in PDF file format. You can print this Statement of Attainment.
Download Your Interim Certificate
Time: 1 minute
Upon completion of this course, you will also receive an interim certificate within one(1) business day.
Take your interim certificate and 100 points of ID to an NSW Service Centre to receive your digital and physical NSW photo competency card. The interim certificate will allow you to work for the first 90 days while you order and receive your photo competency card.
Upon completion of the NSW RSA course, you will receive the following qualifications –
Interim Certificate recognised in NSW and allows you to work immediately
National Statement of Attainment recognised in QLD, WA, SA, NT, ACT and TAS
Interim Certificate
Upon successful completion of an RSA course, you will receive an NSW RSA interim certificate. This certificate is valid for 90 days and allows you to work immediately. During this duration, you must apply and receive your competency card.
If you complete the course within business hours, you will receive your interim certificate the same day; else, by the close of the next business day.
RSA NSW Photo Competency Card
To obtain an NSW RSA photo competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail within four weeks.
The photo competency card is a plastic card, similar to a driver's licence and valid for five years.
Digital Competency Cards
You can obtain a digital competency card when you visit the Service NSW Centre for an ID check.
The digital version of the photo competency card makes it easier to carry, display, update and renew a licence using a smartphone or tablet.
If you have a digital competency card, you don't need to carry a photo card.
For further details, click here.
Note: If you are new to the liquor industry or returning to a job requiring RSA competency after five years, you must complete a full training course.
For further details, click here.
Expiry
For NSW
The interim certificate is valid for 90 days.
Photo competency card is valid for five years.
For QLD, WA, SA and TAS, your Statement of Attainment does not expire.
For ACT, the Statement of Attainment expires in three years.
For NT, employees need to renew their RSA certificate every three years.
Elements and Performance Criteria for RSA
Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
Element 1. Sell or serve alcohol responsibly.
1.1 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
1.2 Where appropriate, request and obtain acceptable proof of age prior to sale or service.
1.3 Provide accurate information to customers on alcoholic beverages according to the organisation or house policy and government legislation.
1.4 Assist customers with information on the range of non-alcoholic beverages available for purchase.
1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
Element 2. Assist customers to drink within appropriate limits.
2.1 Prepare and serve standard drinks or samples according to industry requirements and professional standards.
2.2 Use a professional manner to encourage customers to drink within appropriate limits.
2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
2.4 Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use.
2.5 Where appropriate, offer food and non-alcoholic beverages.
2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
Element 3. Assess alcohol affected customers and identify those to whom sale or service must be refused.
3.1 Assess intoxication levels of customers using appropriate methods.
3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol.
3.3 Identify customers to whom sale or service must be refused according to state and territory legislation.
Element 4. Refuse to provide alcohol.
4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
4.2 Provide appropriate assistance to customers when refusing service.
4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
4.4 Use appropriate communication and conflict resolution skills to handle difficult situations.
4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person.
4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy.
Students are provided access to online resources that include all learning materials, reference materials, and assessment materials required to achieve competency. In addition to the training and assessment content, learners are provided with information to read that could engage them for over 20 hours.
You must not enrol if you hold a current or expired (within 28 days of expiry) NSW RSA competency card.
The online renewal is available for 28 days after the card expires. Click here to view further information about the process and requirement for renewing the RSA Competency Card.
Please do not repeat the RSA course with us to renew your RSA competency card while it is still current, as this will not extend your competency card expiry date. No refunds will be issued if you have enrolled and paid the course fee to us and already have a current NSW RSA interim certificate or competency card. Click here to check the validity of your NSW RSA competency card.
After completing our online RSA course, you should be able to -
Ensure that you have the knowledge and skills to meet your responsibilities under the law
Understand and appreciate the importance of your role as a staff member in the NSW liquor industry
Responsible service of alcohol is about meeting your responsibilities under the NSW liquor laws, helping to minimise alcohol-related harms and helping to improve the wellbeing and social lives of people across NSW. When you practice RSA well, you help ensure patrons do not become intoxicated and then come to a problem for themselves, other customers, staff, and the local community.
Always follow legislation and licensing requirements when selling or serving alcohol [You cannot mess with this, it can cause you to lose $$$]
Provide accurate information to customers on alcoholic beverages according to the organisation or house policy and government legislation [As every action has an equal and opposite reaction. So, providing incorrect information can lead to incorrect action by your employer against you]
A standard drink contains approximately 10 grams of alcohol [Not all glasses hold just 10 grams of alcohol]
Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action [Offer food, water, non-alcoholic beverages and even organise transport if necessary… that's the best you can do]
Politely decline requests for alcohol to be dispensed [Have the courage to say NO. Do the right thing because it is right]
Identify customers to whom sale or service must be refused [Minors, intoxicated or disorderly person must not be entertained rather you must demotivate them. And for Minors, be careful; they can be Smart, always ask for proof of age before sale or service]
Identify situations that pose a threat to the safety or security of colleagues, customers or property [These events are unexpected, be prepared to deal with them]
If necessary, seek assistance from the manager or supervisor [Don't try to do everything and anything... It's no harm to involve a more experienced person]
'Time' and 'NO alcohol' are the only ways that can sober the effect of alcohol [It's good to take to break every now and again]
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. This group may include:
Apprentices/Trainees in the hospitality industry
People wishing to enter the hospitality industry
Existing workers within the hospitality industry
For example:
Bar staff, floor staff, food and beverage attendants
Supervisory staff and managers
Packaged liquor sales persons selling in person, over the phone or online
Winery, brewery and distillery cellar door staff
Supplier sales representatives
RSA marshals
Crowd controllers
Security staff who monitor customer behaviour
A licensee who is ultimately responsible for responsible service of alcohol (RSA) management
RSA training may also need to be completed by other staff who have alcohol service responsibilities, such as:
An employee must hold a valid NSW RSA competency card or interim certificate to work in the liquor industry.
Galaxy Training Australia is an approved Registered Training Organisation (RTO) that can provide online RSA training in NSW. Upon successful completion of an RSA course, you will receive an NSW RSA interim certificate. This certificate is valid for 90 days and allows you to work immediately. During this duration, you must apply and receive your competency card.
To obtain an NSW RSA photo competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail.
If you are new to the liquor industry or returning to a job requiring RSA competency after five(5) years, you must complete a full training course.
When you complete your NSW RSA training, you will also receive a National RSA Statement of Attainment via email. This document is recognised as an RSA qualification in the Australian Capital Territory, Northern Territory, Western Australia, South Australia, Queensland and Tasmania.
