RSA Online Course Details
Galaxy Training Australia offers online RSA certificate training with state specific training resources and assessment.
Sign up, log in, select your state and start the course.
Our course is simple to complete and provides you with the necessary certification required for the legal service of alcohol in the state.
Unit of Competency
Provide Responsible Service of Alcohol
Fully Accredited Statement of Attainment valid in Queensland, Northern Territory, South Australia, Western Australia
PayPal, Credit/Debit Card, Direct Deposit
Outcomes of the course
At the completion of this program, enrolees should be able to -
- Provide responsible sale and service of alcoholic beverages.
- A deep understanding of the law and facts relating to alcohol consumption and the responsible service of alcohol.
- Ability to understand when a customer is intoxicated and politely refuse them if necessary, providing them with valid reasons for denial.
- Ability to minimise harm to avoid customer intoxication, e.g. by suggesting food, water, low-concentration drinks
The assessment for this course contains a combination of single/multiple choice questions, fill in the blanks, short answer questions, and differing scenarios at licensed venues.
Sequence of steps towards getting your online RSA certificate
To begin your RSA course with Galaxy Training Australia, simply sign up, log in, and start. You can leave and resume the course whenever you like, as your progress is saved on our server. When you log in next time, you will be able to continue the course where you left off. Payment is only required after the successful completion of the course, and the course is compatible with smartphone/tablet. Secure mode payments with no hidden costs and you will receive a certificate for instant download from the My Courses page instantly upon the successful completion of payment. For an additional fee of $15 AUD, we can post your certificate printed copy to your home/postal address.
Top learnings from RSA Online Course
- Always follow legislation and licensing requirements when selling or serving alcohol [You cannot mess with this, it can cause you lose $$$]
- Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation [As every action has equal and opposite reaction. So, providing incorrect information can lead to incorrect action by your employer against you]
- A standard drink contains approximately 10 grams of alcohol [Not all glasses hold just 10 grams of alcohol]
- Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action [Offer food, water, non-alcoholic beverages and even organise transport if necessary… that's the best you can do]
- Politely decline requests for alcohol to be dispensed [Have the courage to say NO. Do the right thing because it is right]
- Identify customers to whom sale or service must be refused [Minors, intoxicated or disorderly person must not be entertained rather you must demotivate them. And for Minors, be careful, they can be Smart, always ask for proof of age prior to sale or service]
- Identify situations that pose a threat to the safety or security of colleagues, customers or property [These events are unexpected, be prepared to deal with them]
- If necessary, seek assistance from manager or supervisor [Don't try to do everything and anything... It's no harm to involve a more experienced person]
- 'Time' and 'NO alcohol' are the only ways that can sober the effect of alcohol [It's good to take to break every now and again]
Elements and Performance Criteria of RSA Online Course
Elements describe the essential outcomes of a unit of competency.
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Sell or serve alcohol responsibly.
- 1.1 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
- 1.2 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation, including types, strengths, standard drinks and the alcoholic percentages of a range of frequently sold alcoholic beverages.
- 1.3 Assist customers with information on the range of non alcoholic beverages available for purchase.
- 1.4 Identify issues related to the sale and service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
2. Assist customers to drink within appropriate limits.
- 2.1 Prepare and serve standard drinks or samples according to industry requirements.
- 2.2 Encourage customers courteously and diplomatically to drink within appropriate limits.
- 2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
- 2.4 Monitor emotional and physical state of customers for signs of intoxication and ill effects of illicit or other drug usage.
- 2.5 Where appropriate, offer food and non alcoholic beverages.
- 2.6 Politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers of the reasons for the refusal.
3. Assess alcohol affected customers and identify customers to whom sale or service must be refused.
- 3.1 Assess intoxication levels of customers using a number of methods, including observing changes in behaviour, observing emotional and physical state, and monitoring noise levels and drink purchases.
- 3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol.
- 3.3 Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.
- 3.4 Where appropriate, request and obtain acceptable proof of age prior to sale or service.
4. Refuse to provide alcohol.
- 4.1 Refuse service in a polite manner and state reasons for the refusal.
- 4.2 Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and point out signage.
- 4.3 Provide appropriate assistance to customers when refusing service.
- 4.4 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisation or house requirements, the specific situation and provisions of state or territory legislation and regulations.
- 4.5 Use appropriate communication and conflict resolution skills to handle difficult situations.
- 4.6 Refer difficult situations beyond the scope of individual responsibility to the appropriate person.
- 4.7 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy.