- Volunteers
- Promotional staff
- Contract employees
- Directors of registered clubs
Course Details
- SITHFAB002 Provide Responsible Service of Alcohol (Latest Unit). Nationally Accredited Unit of Competency.
- Duration: 3-6 Hours*
*The delivery hours may vary depending upon past experience, knowledge and general computer/internet skills of a user. The delivery hours include training and assessment.
Assessment
We offer RSA online training with state-specific assessment that includes a combination of:
- Single/multiple choice questions
- Fill in the blanks
- Short answer questions
- Matching question
- Simulated work environment based scenario questions
- Verbal assessment
Certificate
- Valid in: Fully Accredited Statement of Attainment valid in Queensland, Western Australia,
South Australia, Northern Territory, Australian Capital Territory - Expiry: Does not expire for QLD/WA/SA/NT. For ACT, the Statement of Attainment expires in 3 years.
- Print & Post: For an additional fee of $15, we can post your certificate printed copy and a wallet-size plastic card to your home/postal address.
- Same-day Certificate: Download instantly upon the successful completion of course.
Requirements
You would need access to:
- Any device (computer/laptop/tablet/
smartphone) with internet access. Yes, our website is optimised for mobile devices. We do not use Flash etc. that does not work across devices/platforms. Our site works on any device and platform. - Any modern web browser. For example Chrome, Safari, Firefox, IE etc.
- Telephone OR device capable of recording audio for the verbal assessment.
Resources
Resources supplied by GTA:
- Students are provided access to online resources that include all learning materials, reference materials, and assessment materials required to achieve competency.
- In addition to the training and assessment content, students are also provided with information to read that could engage them for over 20 hours.
- State specific training resources.
RSA Online - More Info
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Sign Up & Login
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Complete Online Knowledge Assessment
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Complete Payment
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Complete Online Verbal Assessment
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Download Certificate
Sign Up and Login
Time: 2 minutes To start an online course, you need to create an account. You can create an account here.Once you have created an account successfully, you can log in and start a course.
Complete Online Knowledge Assessment - Start, pause, resume anytime
Time: 3-6 hours. Also depends on your knowledge, past experience and computer skills. You can start any course for free.Once you have logged in, you can start with a free trial of the course. During the course, you can pause and resume at any time, from any device, as it is 100% online. Your progress is saved on our servers.
Complete Payment - Pay after you pass the online knowledge assessment
Time: 2 minutes For making a payment, you shall be redirected to our secure payment gateway. You can either use your PayPal account (if you have one!) OR opt for credit/debit cards options. Once you have successfully made a payment, you will be redirected back to our website from PayPal. You shall also receive a receipt of the payment made on your email.You can even choose to pay using Direct Deposit or PayID.
Complete Online Verbal Assessment
Time: 10-15 minutes Submit your responses: This is the last section of the assessment. For RSA, you will need to record your voice while refusing service to different customers. For RSG, you will need to record your voice while dealing with problem gamblers. We offer different options to submit your verbal assessment.Trainer's review: You will be notified of the result via email as soon as a trainer finishes reviewing your responses. This usually takes a few hours, but may take a maximum of 1 working day.
Download Your Certificate
Time: 1 minute You receive your Certificate/Statement of Attainment instantly after you pass the verbal assessment.Your Certificate/Statement of Attainment is in PDF file format. You can print this certificate.
Elements and Performance Criteria for RSA
Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
Element 1. Sell or serve alcohol responsibly.
- 1.1 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
- 1.2 Where appropriate, request and obtain acceptable proof of age prior to sale or service.
- 1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
- 1.4 Assist customers with information on the range of non-alcoholic beverages available for purchase.
- 1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
Element 2. Assist customers to drink within appropriate limits.
- 2.1 Prepare and serve standard drinks or samples according to industry requirements and professional standards.
- 2.2 Use a professional manner to encourage customers to drink within appropriate limits.
- 2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
- 2.4 Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use.
- 2.5 Where appropriate, offer food and non-alcoholic beverages.
- 2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
Element 3. Assess alcohol affected customers and identify those to whom sale or service must be refused.
- 3.1 Assess intoxication levels of customers using appropriate methods.
- 3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol.
- 3.3 Identify customers to whom sale or service must be refused according to state and territory legislation.
Element 4. Refuse to provide alcohol.
- 4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
- 4.2 Provide appropriate assistance to customers when refusing service.
- 4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
- 4.4 Use appropriate communication and conflict resolution skills to handle difficult situations.
- 4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person.
- 4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy.
At the completion of our online RSA course, students should be able to -
- Provide responsible sale and service of alcoholic beverages.
- A deep understanding of the law and facts relating to alcohol consumption and the responsible service of alcohol.
- Ability to understand when a customer is intoxicated and politely refuse them if necessary, providing them with valid reasons for denial.
- Ability to minimise harm to avoid customer intoxication, e.g. by suggesting food, water, low-concentration drinks
- Always follow legislation and licensing requirements when selling or serving alcohol [You cannot mess with this, it can cause you lose $$$]
- Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation [As every action has equal and opposite reaction. So, providing incorrect information can lead to incorrect action by your employer against you]
- A standard drink contains approximately 10 grams of alcohol [Not all glasses hold just 10 grams of alcohol]
- Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action [Offer food, water, non-alcoholic beverages and even organise transport if necessary… that's the best you can do]
- Politely decline requests for alcohol to be dispensed [Have the courage to say NO. Do the right thing because it is right]
- Identify customers to whom sale or service must be refused [Minors, intoxicated or disorderly person must not be entertained rather you must demotivate them. And for Minors, be careful, they can be Smart, always ask for proof of age prior to sale or service]
- Identify situations that pose a threat to the safety or security of colleagues, customers or property [These events are unexpected, be prepared to deal with them]
- If necessary, seek assistance from manager or supervisor [Don't try to do everything and anything... It's no harm to involve a more experienced person]
- 'Time' and 'NO alcohol' are the only ways that can sober the effect of alcohol [It's good to take to break every now and again]
What Our Students Say
Testimonials
Excellent, 9.7 out of 10 based on 13,528 reviews.
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They truly live up to their claim of being fun and interactive. The course content did not have reading materials only, but interactive videos that made learning extremely fun and exciting for me.
Interesting & Interactive -
I loved the videos as they provided the real-life scenarios of what could happen when dealing with intoxicated people. I found the simulations very resourceful and extremely important and crucial for helping put theory to practice.
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I loved the fact that I could take the course at my own free time. Also, I could access it on my smartphone and start from where I had left without losing on my progress. Also, it was extremely reasonable. Thank you for a wonderful training experience!
State Wise Legislation Requirements
Responsible Service of Alcohol Certificate in Queensland
According to Queensland's Office of Liquor and Gaming Regulation, all new employees involved in the service or supply of liquor need to obtain their RSA training course certificate, within 30 days from the date of commencing employment.
From July 1, 2013 the training course certificate recognised for having completed mandatory RSA training required by the Liquor Act 1992 is a VET (Vocational Education & Training) Statement of Attainment in 'Provide Responsible Service of Alcohol'.
Responsible Service of Alcohol Certificate in Western Australia
Liquor Control Act 1988, states that for becoming a responsible person to serve alcohol, you need to complete a Nationally Accredited RSA Certificate.
Responsible Service of Alcohol Certificate in South Australia
In South Australia, for becoming a responsible person to serve alcohol:
- You need to first complete Nationally Accredited Responsible Service of Alcohol Training (SITHFAB002)
- Your licensee would then make an application to have a responsible person approved at their premises. You will receive an identification badge, indicating you are approved as a responsible person under the Liquor Licensing Act 1997.
According to Commissioners General Code of Practice for required training and practices, a licensee must ensure that all staff involved in the service or supply of liquor on the licensed premises complete Nationally Accredited Responsible Service of Alcohol training.
A responsible person approved by the licensing authority will be issued with a photo identification badge indicating that they are approved as a responsible person under the Liquor Licensing Act 1997. The approved responsible person must wear the issued identification badge at all times, while on duty.
Responsible Service of Alcohol Certificate in Northern Territory
According to the Liquor Act, Responsible Service of Alcohol (RSA) certificates for staff involved in the service of alcohol are compulsory in the Northern Territory, is in line with the rest of Australia.
The commission recognises all RSA certificates issued by accredited training providers interstate.
Responsible Service of Alcohol Certificate in ACT
Licensees and commercial permit holders (excluding influential persons of a corporation who do not supply liquor), employees supplying liquor and crowd controllers at licensed or permitted premises are required to have successfully completed a Responsible Service of Alcohol (RSA) training course by an approved registered training organisation.
RSA training will be required every three years if you are:
- A licensee or a commercial permit holder;
- An employee of a licensee or commercial permit holder who supplies liquor at the premises: or,
- A crowd controller who works at licensed or permitted premises.
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