RSA Online Course

RSA Online Course and Certificate

SITHFAB002 Provide Responsible Service of Alcohol

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Course fee:
$17.99 Pay_Later
RSA Online Training Course Certificates
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RSA Online Course Details

Galaxy Training Australia offers online RSA certificate training with state specific training resources and assessment.
Sign up, log in, select your state and start the course. Our course is simple to complete and provides you with the necessary certification required for the legal service of alcohol in the state.

Unit of Competency

SITHFAB002  Provide Responsible Service of Alcohol


Fully Accredited Statement of Attainment valid in  Queensland, Northern Territory, South Australia, Western Australia, Australian Capital Territory 


PayPal, Credit/Debit Card, Direct Deposit

Outcomes of the course

At the completion of our online RSA course, students should be able to -

  • Provide responsible sale and service of alcoholic beverages.
  • A deep understanding of the law and facts relating to alcohol consumption and the responsible service of alcohol.
  • Ability to understand when a customer is intoxicated and politely refuse them if necessary, providing them with valid reasons for denial.
  • Ability to minimise harm to avoid customer intoxication, e.g. by suggesting food, water, low-concentration drinks

Course duration

6 hours or more. The delivery hours may vary depending upon past experience, knowledge and general computer/internet skills of a user. The delivery hours include training (online), and assessment (online & practical) components. Students have access to the course 24/7 and may complete at any stage over a 12-month period.

Resources supplied by GTA

Students are provided access to online resources that include all learning materials, reference materials, and assessment materials required to achieve competency. In addition to the training and assessment content, students are also provided with information to read that could engage them for over 20 hours.

Resources required from students

You would need access to -

  • Device(computer/laptop/tablet/smartphone) with internet access (Yes, our website is optimized for mobile devices. We do not use Flash etc. that does not work across devices/platforms. Our site works on any device and platform.)
  • Any modern web browser. For example: Firefox, Chrome, IE and Safari etc.
  • Telephone OR device capable of audio recording (smartphones/tablets/laptops/computer) for the practical assessment.


The assessment for our online RSA course includes a combination of single/multiple choice questions, fill in the blanks, short answer questions, match the following, verbal assessment and different simulated work environment based scenario questions.

Sequence of steps towards getting your RSA online certificate

To begin your RSA course with Galaxy Training Australia, simply sign up, log in, and start. You can leave and resume the course whenever you like, as your progress is saved on our servers. When you log in next time, you will be able to continue the course where you left off. The course is compatible with smartphone/tablet. You may pay after the successful completion of the online assessment through secure payment modes with no hidden costs. You will receive a Statement of Attainment for instant download from the My Courses page instantly upon the successful completion of course. For an additional fee of $15, we can post your certificate printed copy and a wallet-size plastic card to your home/postal address.

Key takeaways from our RSA course

  • Always follow legislation and licensing requirements when selling or serving alcohol [You cannot mess with this, it can cause you lose $$$]
  • Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation [As every action has equal and opposite reaction. So, providing incorrect information can lead to incorrect action by your employer against you]
  • A standard drink contains approximately 10 grams of alcohol [Not all glasses hold just 10 grams of alcohol]
  • Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action [Offer food, water, non-alcoholic beverages and even organise transport if necessary‚Ķ that's the best you can do]
  • Politely decline requests for alcohol to be dispensed [Have the courage to say NO. Do the right thing because it is right]
  • Identify customers to whom sale or service must be refused [Minors, intoxicated or disorderly person must not be entertained rather you must demotivate them. And for Minors, be careful, they can be Smart, always ask for proof of age prior to sale or service]
  • Identify situations that pose a threat to the safety or security of colleagues, customers or property [These events are unexpected, be prepared to deal with them]
  • If necessary, seek assistance from manager or supervisor [Don't try to do everything and anything... It's no harm to involve a more experienced person]
  • 'Time' and 'NO alcohol' are the only ways that can sober the effect of alcohol [It's good to take to break every now and again]

Elements and Performance Criteria for RSA

Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Sell or serve alcohol responsibly.
  • 1.1 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
  • 1.2 Where appropriate, request and obtain acceptable proof of age prior to sale or service.
  • 1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
  • 1.4 Assist customers with information on the range of non-alcoholic beverages available for purchase.
  • 1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.

2. Assist customers to drink within appropriate limits.
  • 2.1 Prepare and serve standard drinks or samples according to industry requirements and professional standards.
  • 2.2 Use a professional manner to encourage customers to drink within appropriate limits.
  • 2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
  • 2.4 Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use.
  • 2.5 Where appropriate, offer food and non-alcoholic beverages.
  • 2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

3. Assess alcohol affected customers and identify those to whom sale or service must be refused.
  • 3.1 Assess intoxication levels of customers using appropriate methods.
  • 3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol.
  • 3.3 Identify customers to whom sale or service must be refused according to state and territory legislation.

4. Refuse to provide alcohol.
  • 4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
  • 4.2 Provide appropriate assistance to customers when refusing service.
  • 4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
  • 4.4 Use appropriate communication and conflict resolution skills to handle difficult situations.
  • 4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person.
  • 4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy.