RSG Online

RSG Online Course $21.99

Valid in QLD, WA, NT
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RSG Course

  • SITHGAM022

    Latest Unit

    Provide Responsible Gambling Services.

    Nationally Accredited Unit of Competency.

  • Duration: 3-6 Hours* The delivery hours may vary depending upon your experience, knowledge and general understanding. It includes both training & assessment components and is based on intermediate learners with some experience.
  • Course Due Date: 3 months from enrolment date
RSG Online Training Course Certificates

RSG Assessment

We offer RSG online training with state-specific assessment that includes a combination of:

  • Single/multiple choice questions
  • Fill in the blanks
  • Short answer questions
  • Matching question
  • Verbal assessment

RSG Certificate

  • Valid in: Fully Accredited Statement of Attainment valid in Queensland, Western Australia, Northern Territory
  • Expiry: Does not expire
  • Print & Post: For an additional fee of $16, we can post your certificate printed copy and a wallet-size plastic card to your home/postal address.
  • Same-day Certificate: Download instantly upon the successful completion of course.

RSG Requirements

You would need access to:

  • Any device (computer/laptop/tablet/smartphone) with internet access, and modern web browser. Our site works on any device and platform.
  • A telephone OR device capable of recording audio for the verbal assessment.
  • A unique email inbox
  • USI (Unique Student Identifier)
  • A valid photo ID
RSG Online - More Info
  • Sign Up, Login & Start Free Trial
  • Complete Payment
  • Complete Online Knowledge Assessment
  • Complete Online Verbal Assessment
  • Download Statement of Attainment

Sign Up, Login & Start Free Trial

Time: 2 minutes To start an online course, you need to create an account. You can create an account here.
Once you have created an account successfully, you can log in and start a course.
Start free trial: Once logged in, you can start with a free trial of any of our courses.

Complete Payment - Pay after the free trial to continue

Time: 2 minutes When you reach the end of the free trial, you will need to pay for the course to continue. You can either use your online wallet (if you have one!) OR opt for credit/debit cards options. You can even choose to pay using Direct Deposit or PayID. Once you have successfully made a payment, you can continue your course.
Students have access to the course 24/7 and must complete it within the next three(3) months. If the student fails to complete the course in this duration, the course is deactivated, and no refunds are issued, as per our fees & refund policy.

Complete Online Knowledge Assessment - Start, pause, resume anytime

Time: 3-6 hours6-12 hours5-6 hours. It also depends on your knowledge, experience and computer skills. During the course, you can pause and resume anytime, from any device, as it is 100% online. Your progress gets automatically saved on our servers.

Complete Online Verbal Assessment

Time: 10-15 minutes20-30 minutes20-30 minutes Submit your responses: For RSA, you will need to record your voice while refusing service to different customers. For RSG, you will need to record your voice while dealing with problem gamblers. We offer different options to submit your verbal assessment.
Trainer's review: You will be notified of the result via email when a trainer finishes reviewing your responses. This usually takes a few hours but may take a maximum of 1 working day.

Download Your Statement of Attainment

Time: 1 minute You receive your Statement of Attainment instantly after you pass all the assessments.
Your Statement of Attainment is in PDF file format. You can print this Statement of Attainment.

Elements and Performance Criteria for RSG

Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.

Element 1. Implement responsible gambling practices.
  • 1.1 Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
  • 1.2 Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
  • 1.3 Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures.
  • 1.4 Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.
Element 2. Provide information and assistance to customers about gambling harm and harm minimisation.
  • 2.1 Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction.
  • 2.2 Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
  • 2.3 Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.
  • 2.4 On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Students are provided access to online resources that include all learning materials, reference materials, and assessment materials required to achieve competency. In addition to the training and assessment content, learners are provided with information to read that could engage them for over 20 hours.

Upon completion of this online program, trainees should be able to -

  • Provide effective and responsible service of gambling in the industry.
  • Provide information and assistance to customers about problem gambling
  • Always follow responsible gambling service procedures, legislation and industry and organisational policies and procedures [Just do it, you'll never repent]
  • 1% of the Australian population have a severe gambling problem [OMG]
  • In the gaming area, make the players aware of the passage of time, and not allow minors and intoxicated patrons [Display clocks and natural light, encourage breaks in play]
  • ATM and EFTPOS facilities must not be located in close proximity to gambling areas [Some people cannot stop themselves while gambling, they get really depressed from a loss and continue to bet in a hope to get their money back]
  • Encourage customers to take breaks in play [It's simple… offer service of tea and coffee]
  • Responsible gambling signage must be prominently displayed in all gambling area [It can be a poster, takeaway card, drink coaster and LCD screen]
  • Patron may be "excluded" from playing particular gambling products at the venue or from entering all or part of your venue [It can be either self or venue-initiated]
  • Ensure the information provided is accurate and complete [Just don't guess or provide partial information]
  • Harm minimization strategies must be followed [It will not only minimise the negative impact of gambling on patrons but also on their families and the community]
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel, especially for those staff involved in the direct sale and service of gambling activities in licensed premises. This includes:
  • The licensee
  • Gaming supervisors
  • Gaming managers
  • Gaming employees

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State Wise Legislation Requirements

Responsible Gambling Services Certificate in Queensland

According to Queensland's Office of Liquor and Gaming Regulation, all new employees performing gaming tasks or duties have three months from the date of starting employment to obtain their RSG course certificate.

From July 1, 2013 the training course certificate recognised for having completed mandatory RSG training required by the Gaming Machine Act 1991 is a VET Statement of Attainment in 'Provide Responsible Gambling Services'.

Responsible Gambling Services Certificate in Western Australia

In Western Australia, the below legislation is followed -

  • Gaming and Wagering Commission Act 1987
  • Casino (Burswood Island) Agreement Act 1985
  • Casino Control Act 1984
  • Gaming and Betting (Contracts and Securities) Act 1985

You need to complete Nationally Accredited Responsible Gambling Services Training – SITHGAM022 to be able to work in a licensed premises.

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