RSG Online Course

RSG Online Course and Certificate

SITHGAM001 Provide Responsible Gambling Services

Valid in :
Course fee:
$17.99 Pay_Later
RSA Online Training Course Certificates
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RSG Online Course Details

Galaxy Training Australia offers online Responsible Service of Gaming certificate training with state specific training resources and assessment.
Sign up, log in, select your state and start the course. Our course is simple to complete and provides you with the necessary certification required for the legal service of gambling services in the state.

Unit of Competency

SITHGAM001  Provide Responsible Gambling Services


Fully Accredited Statement of Attainment valid in  Queensland, Northern Territory, Western Australia 


PayPal, Credit/Debit Card, Direct Deposit

Course outcomes

Upon completion of this online program, trainees should be able to -

  • Provide effective and responsible service of gambling in the industry.
  • Provide information and assistance to customers about problem gambling

Course duration

6 hours or more. The delivery hours may vary depending upon past experience, knowledge and general computer/internet skills of a user. The delivery hours include training (online), and assessment (online & practical) components. Students have access to the course 24/7 and may complete at any stage over a 12-month period.

Resources supplied by GTA

Students are provided access to online resources that include all learning materials, reference materials, and assessment materials required to achieve competency. In addition to the training and assessment content, students are also provided with information to read that could engage them for over 20 hours.

Resources required from students

You would need access to -

  • Device(computer/laptop/tablet/smartphone) with internet access (Yes, our website is optimized for mobile devices. We do not use Flash etc. that does not work across devices/platforms. Our site works on any device and platform.)
  • Any modern web browser. For example: Firefox, Chrome, IE and Safari etc.
  • Telephone OR device capable of audio recording (smartphones/tablets/laptops/computer) for the practical assessment.


As part of the assessment for the RSG course, those undertaking the course will have to answer fill in the blanks, short answer questions, single/multiple choice questions, match the following, varying scenarios that may arise working in the gambling industry and verbal assessment.

Sequence of steps towards getting your online RSG certificate

To begin your RSG course with Galaxy Training Australia, all you have to do is sign up, log in, and start. Once you have started the course, you can leave it and resume when you please, as the completed work will be saved onto our servers. Once you have logged in, you can continue right where you left off. After successful completion of the course, you pay through secure payment modes with no hidden costs. Upon the successful completion of course and payment, you receive an instantly downloadable Statement of Attainment from our My Courses page. If you prefer you can request that we send you a hard copy and PVC plastic card of the certificate for an extra fee of $15.

Key takeaways from our RSG course

  • Always follow responsible gambling service procedures, legislation and industry and organisational policies and procedures [Just do it, you'll never repent]
  • 1% of the Australian population have a severe gambling problem [OMG]
  • In the gaming area, make the players aware of the passage of time, and not allow minors and intoxicated patrons [Display clocks and natural light, encourage breaks in play]
  • ATM and EFTPOS facilities must not be located in close proximity to gambling areas [Some people cannot stop themselves while gambling, they get really depressed from a loss and continue to bet in a hope to get their money back]
  • Encourage customers to take breaks in play [It's simple… offer service of tea and coffee]
  • Responsible gambling signage must be prominently displayed in all gambling area [It can be a poster, takeaway card, drink coaster and LCD screen]
  • Patron may be "excluded" from playing particular gambling products at the venue or from entering all or part of your venue [It can be either self or venue-initiated]
  • Ensure the information provided is accurate and complete [Just don't guess or provide partial information]
  • Harm minimization strategies must be followed [It will not only minimise the negative impact of gambling on patrons but also on their families and the community]

Elements and Performance Criteria for RSG

Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement responsible gambling practices.
  • 1.1 Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
  • 1.2 Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
  • 1.3 Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.
  • 1.4 Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

2. Provide information and assistance to customers about problem gambling.
  • 2.1 Provide accurate and appropriate information on problem gambling to customers on request.
  • 2.2 Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
  • 2.3 Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.
  • 2.4 On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.