Frequently Asked Questions

  • Galaxy Training Australia offers Online training
  • Start, stop and resume as you like
  • Our courses are designed to be easy, flexible and interactive
  • We offer excellent user experience
  • We offer RSA/RSG courses with state-specific training resources and assessment, which are valid in QLD, WA, SA, NT and TAS.
Yes, the courses we offer are Nationally accredited and recognised.

From 1 July 2013, the State is no longer responsible for the regulation of trainers offering Responsible Service of Alcohol (RSA) and Responsible Service of Gaming (RSG) courses. This regulation is now a matter for the Commonwealth Government.

Current OLGR RSA and RSG certificates will continue to be recognised as acceptable evidence of training for a three year transitional period from the date of issue.

Following proclamation, approved training course certification will be a Statement of Attainment, provided on completion of a national training course—either ‘Provide Responsible Service of Alcohol’ and/or ‘Provide Responsible Gambling Services’.

Once a Statement of Attainment has been granted, neither the Liquor Act nor the Gaming Machine Act will require renewal of training.

A Statement of Attainment may be available from the Registered Training Organisation (RTO) which originally provided individual Queensland RSA or RSG training. People will have to check with their RTO to see whether the training originally provided met the criteria required for a Statement of Attainment.

Please check the following links - https://www.business.qld.gov.au/industry/liquor-gaming/liquor/training/rsa/certification, https://www.business.qld.gov.au/industry/liquor-gaming/liquor/training/rsg

What is a VET (Vocational Education and Training) Statement of Attainment? A VET statement of attainment is a statement (similar to a certificate) given to a person who has satisfied the requirements of a unit of competency or modules of a VET course. A VET Statement of Attainment may only be issued by a RTO. A VET Statement of Attainment does not expire.

You receive Nationally Recognised Statement of Attainment available for download from My Courses page. Please ensure that you start and pay for a course which is valid is in your state.

You can get a hard copy posted to you for an additional postage fee of $15 AUD

You get Nationally Recognised Statement of Attainment available for download from My Courses page instantly after you pay for a course you have successfully completed. You can get a hard copy posted to you for an additional postage fee of $15 AUD

The certificate is in PDF file format.

Yes, you can open the PDF file and print it.

At the time of payment you can choose to get a hard copy of your "Statement of Attainment" posted to you at an additional cost of $15 AUD

The Statement of Attainment is printed on a Bond Paper and sent via Australia Post in a tough bag. It will be sent the next business day within receiving your payment, but delivery times will differ depending on where you are.

No.

You can start and stop whenever you like, and resume later. The system automatically records all your progress and saves it on our servers. When you login next time, you can resume your course from where you left, even from a different device than the one you started with.

You can start, stop and resume as you please. The course completion time depends on your past experience and grasping power.

If you did your training with us, please find your certificate available for download from My Courses page. If you wish to get a printed hard copy posted to you, we can arrange that for a small fee of $15 AUD

Please check the following links - https://www.business.qld.gov.au/industry/liquor-gaming/liquor/training/rsa/certification, https://www.business.qld.gov.au/industry/liquor-gaming/liquor/training/rsg

A VET statement of attainment is a statement (similar to a certificate) given to a person who has satisfied the requirements of a unit of competency or modules of a VET course.

A VET Statement of Attainment may only be issued by a RTO.

A VET Statement of Attainment does not expire.

After reaching the maximum number of attempts to answer a question, learner's account gets inactive and the learner needs to contact support to get the account unlocked. This is called the LOCKOUT STAGE. This feature ensures that the learner gets the right assistance in understanding the question and the course material.

It depends on the number of choices for a given question, with a maximum of 3 attempts for any question. If you exhaust the maximum number of attempts to answer a question, you are locked out and will NOT be able to login using your username/password. You will then need to Contact Support to get your account unlocked. There is NO additional fee to get your account unlocked in order to resume course. You resume from where you left.

There is NO additional fee to get your account unlocked in order to resume a course you started. You resume from where you left.

You can register, and start a course for free. Only after you successfully complete the course and assessment, you will need to pay. Your certificate is then instantly available for download from My Courses page.

We accept different forms of payment. We prefer online transaction as it is the easiest and fastest, but if you prefer not to pay online please call us at 07 3062 7222 and we can arrange alternate payment method for you.

  • Online payment - After passing the course/assessment, you will be transferred to our secure PayPal payment gateway. You can pay with Credit Card or PayPal account via our secure PayPal Payment gateway. Your payment will be processed immediately and your certificate will be available for download from My Courses page. You can then print out your Nationally Recognised RSA/RSG Statement of Attainment.
  • You can pay with Direct Deposit via internet banking or at a bank branch.

Yes.

The student details (used to generate the certificate) can be different to those of the billing details. You will be prompted for billing details on the secure PayPal payment gateway. You can provide details different to the student details.

No hidden costs.

For any course, the price advertised on the "Our Courses" page is all that you will be asked to pay. We only charge what we advertise.

Yes.
Kindly Contact Us or call us at 07 3062 7222 and we can make bulk payment arrangements for you.

Contact Us. Email us at [email protected] or call us at 07 3062 7222.
All modern browsers are supported. For example : Firefox, Chrome, Internet Explorer and Safari.
Any computer, laptop, tablet or even a smartphone (Yes, our website and content is optimized for smartphones). We do not use Flash like stuff which does not work across platforms. Our site works on any device and platform.
None. You need a device with access to the internet and a web browser. That’s it !
For printing on the Certificate.
You can complete our RSA online course if you are a minor under the age of 18. But, every state/territory has its own legal requirements of whether a minor can work and serve liquor on a licensed premises.
On the top banner next to Signup button, click the link that says Forgot Password. Provide the email address you used to create your account and you will receive your account login details in email.

RSA (Responsible Service of Alcohol) means acting within law by dispensing alcohol in a responsible manner, being aware of your duty of care towards patrons, other workers and general community. It involves encouraging customers to drink within appropriate limits.
With the help of responsible service of alcohol practices and training, we can reduce the problem of alcohol abuse and also the costs associated with it.

It is mandatory throughout the country for all people serving alcohol including bar staff, sommeliers, waiting staff(in licensed premises), airline staff, people serving at catered events and so on.

Its primary purpose is harm minimization as set out in a National alcohol strategy by the Federal Government. Under this strategy, each state government is responsible for putting legislation and strategies in place to minimize the harm alcohol causes to various vulnerable groups in society including minors. One of the ways state governments are enabling this national strategy is through mandatory staff training.

This training is based on a national unit of competency called Provide responsible service of alcohol (SITHFAB002) and forms part of a broader hospitality training package recognised under the Australian Qualifications Framework or AQF. Only a Registered Training Organisation is allowed to deliver this training. While this national training standard exists, each state also has their own liquor licensing body and in some cases, they have specific training requirements, such as in Victoria and New South Wales. Queensland also had specific training requirements until 1 July 2013 but now recognises the national training standard.

The type of training delivery allowed also varies between states, with states such as Queensland, Western Australia and South Australia and Northern Territory, accepting online delivery of the National RSA training, while Victoria does not currently recognise online as a valid delivery channel for this type of training. Debate continues as to the benefits of online training versus classroom training, with advocates claiming it delivers benefits such as more consistent and provides better access to rural learners to deliver the training online, while opponents argue that classroom training delivers better learning outcomes.

Regardless of the delivery channel, RSA training is generally founded on the concept of Duty of care and requires managers and staff to take all reasonable precautions to protect patrons and staff by preventing patrons from becoming disorderly and/or suffering alcohol intoxication. Other topics covered include blood alcohol content, the effects of alcohol on human health, a standard drink, how to serve responsibly and how to refuse service.

Reference : http://en.wikipedia.org/wiki/Alcohol_server_training

All licensees must ensure the following people have a current RSA training course certificate –
the licensee (if an individual)
any member of staff of the licensed premises who is involved in the service or supply of liquor at the premises.
Staff members involved in the service or supply of liquor including approved managers, bartenders, glass collectors, floor staff and room service staff.
All new employees involved in the service or supply of liquor have 30 days from the date of commencing employment to obtain their RSA training course certificate.
The "Statement of Attainment" received from us never gets expired. But you might need to take RSA course again in future as per your employer's requirements.
For further information please check the following links - http://www.business.qld.gov.au/industry/liquor-gaming/liquor/training/rsa, http://www.business.qld.gov.au/industry/liquor-gaming/liquor/training/rsg
For customer – safer environment, stay longer and improved health
For premises and staff serving alcohol - reduced cost for security, safer workplace and staff wouldn't have to deal with bad customers, reduced legal problems
For the community - less complaints, reduced violence and less vandalism
It is a situation where money is staked on an uncertain outcome. It is gamble when –
Buying a ticket in a raffle

Buying lotto tickets

Playing bingo

Playing in casino

Playing pokies

Playing on slot machine

Buying scratch-Its tickets

Participating in quiz on radio

Betting on match

The responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities. Also it is required for operational job roles including gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

Responsible gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised and people can make informed decisions about their participation in gambling.
Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, or for the community.
They hope to win money
They believe in personal luck
To get back the money they have lost
They like the atmosphere and excitement of gambling venues
For the social aspects (company)
They want to ‘defy the odds’
They find it as a way to escape their everyday lives (e.g. depression, stress, isolation, boredom)
You can save money on the course fee, when you choose the RSA + RSG bundle.
No.
Bundle only helps you to save money on the course fee.
It comprises of exactly the same RSA + RSG course, if you were to choose any of these individually.

A Unique Student Identifier (USI) is effectively a reference number made up of numbers and letters that gives you access to your USI account. The USI will stay with you for life and will be recorded with any nationally recognised Vocational Education and Training course that is undertaken from January 2015.

Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in 2016.

When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life.

You can access your USI account online from your computer, tablet or smart phone anytime.

Student Video

For the purpose of the training offered by Galaxy Training Australia, every user/learner is a student and needs a USI.

The USI will allow you to have easier and more reliable online access to your record of training history. You will also be able to produce a comprehensive transcript of your training. This can be used when applying for a job, seeking a credit transfer or demonstrating pre-requisites when undertaking further training.

You can apply for your own USI in the USI Registry. Create your USI

A USI is required for any nationally recognised training (qualifications, accredited courses, skill sets and units of competency). If any of the units undertaken by students as part of their study are listed on training.gov.au then they are regarded as nationally accredited training and therefore the student will require a USI, this includes international students. Offshore students are individually defined under the USI and may have different requirements.

Please ensure :

  • your First Name, Middle Names and Family Names on your form of ID are exactly the same as you entered on your Personal Details
  • all other details on your form of ID are correct
  • the form of ID has not expired

For any issues related to USI, you may contact USI Helpline (Students) -

  • USI Help centre: Students
  • Calling within Australia - 1300 857 536
  • International callers use – +61 2 6240 8740
  • Student/Trainee Help Requests: usiadmin@education.gov.au
  • Student/Trainee Enquiries: usi@education.gov.au

When you create your USI or when someone creates a USI on your behalf, the USI system will confirm the details you have entered match exactly with those on your chosen form of ID from the list below.

  • Driver’s Licence
  • Medicare Card
  • Australian Passport
  • Non-Australian Passport (with Australian Visa)
  • Birth Certificate (Australian) *please note a Birth Certificate extract is not sufficient
  • Certificate Of Registration By Descent
  • Citizenship Certificate
  • ImmiCard

For any queries related to USI, please contact USI Team at –

  • USI Help centre: Students
  • Calling within Australia - 1300 857 536
  • International callers use – +61 2 6240 8740
  • Student/Trainee Help Requests: usiadmin@education.gov.au
  • Student/Trainee Enquiries: usi@education.gov.au

Visit www.usi.gov.au for details