search FAQs All your questions answered in one place Home FAQs All Course and Certificate USI Payment Technical Issues RSA RSA NSW RSG RSA + RSG Bundle Why Bundle RSA and RSG? Is there any difference between bundle course or certificates as compared to RSA-RSG? When will my RSA & RSG Bundle Certificates expire? How long does the online RSA RSG Bundle course take to complete? Why choose Galaxy Training Australia? Are RSA-RSG courses nationally recognised or accredited? Which are recent changes in RSA or RSG training? I am an Overseas Student (on student visa), can I do RSA-RSG training with Galaxy Training Australia? What certificate do I get when I complete the RSA or RSG course? How do I get my certificate? What is the file format of the certificate? Can I print the certificate? How can I get a hard copy and plastic card of my Nationally Recognised Statement of Attainment? Do I need to complete the course in one session? I lost my RSA or RSG certificate. How can I get another copy of it? What is a VET (Vocational Education and Training) Statement of Attainment? How many attempts do I get to answer each question? When do I have to pay? How do I pay? How secure is my payment? Can someone else, other than the student, pay for the course? Can billing details be different to student details? Are there any hidden costs? What is GTA Refund Policy? Are you paying for a - Class? Employees? Clients? - Can I pay in bulk for more than 1 student? What is RSA? Who needs RSA training? When do I have to do the RSA course? When will my RSA Statement of Attainment expire? How long does the RSA online course take to complete? Is your RSA Statement of Attainment valid in the ACT? How can I submit my RSA verbal assessment responses? Who needs an RSA in NSW? What are the NSW RSA course outcomes? What are the pre-requisites for NSW RSA course? What is an NSW RSA Interim Certificate? What is an NSW RSA Competency Card? When will my NSW RSA interim certificate and competency card expire? How long would it take to complete the NSW RSA course? What is NSW RSA Bridging course? How can I renew my RSA competency card? What is NSW RSA Refresher course? What resources are required to complete the NSW RSA course online? What is included in the assessment of NSW RSA course? Where is Service NSW Centre located? How can I update details on an RSA competency card? How can get a replacement RSA competency card? What qualification will I receive after completing NSW RSA course? What is RSAT? What is RSG? Who needs RSG training? Why do people gamble? When will my RSG Statement of Attainment expire? How long does the RSG online course take to complete? How can I submit my RSG verbal assessment responses? What do I do, If I have a problem which is not listed in FAQs? Supported web browsers? What machine or device do I need to complete this course? What software do I need to install? Is there any minimum age limit to complete your RSA online course? I forgot my password, how can I retrieve it? I entered wrong details during sign up. Can it be changed? I have got my last name changed. Could I be issued with an updated certificate with my new last name? Why, when and what identification document needs to be uploaded for ID check? When is the ID document I uploaded, checked or verified? It is still showing - Waiting for ID Check? What are the best practices regarding setting up and maintaining the security of passwords? What is USI (Unique Student Identifier)? Why do I need a USI? Where can I get a USI number? Who needs a Unique Student Identifier (USI)? I cannot verify my identity. What should I do? What forms of ID are acceptable to create a USI? Having problem creating a USI? How can I contact USI team? Why my training activity with Galaxy Training Australia is not showing up in my USI Transcript?