A very great experience. I'm very happy.
To do some strategies and ways to deal with different types of customers: sober, intoxicated, aggressive, and many other types of people.
And I also gained adequate knowledge on how to deal with these situations anywhere in the workplace or your home or any other premises where you will be.
Confronted with such situations, gave me all the required knowledge, the strategies and other ways to deal with such situations and such people as some greater knowledge on alcohol and so overall it was a very great experience. I'm very happy that I got my RSA NSW digital certificate today, so thank you.