How to Compare and Choose the Best RSG RSA Course

RSA Course and Certificate

Galaxy Training Australia RSA & RSG courses tick all the boxes

When looking for the best RSA online or RSG online course, it’s essential to compare different training providers and find the best one. Not all providers are created equal, so it’s necessary to do your research before making a decision. This article will explain how to compare and choose the best RSA & RSG online courses.

Here are just a few things you should look at when making your decision:

  •  Accreditation: Ensure the provider you’re taking your course from is accredited. You can be sure they’re legitimate and not a scam.
  •  Reviews: What do other students have to say about the course? Are they happy with the quality of the content and the support they received?
  •  Ratings: How highly rated is the RTO? Are they accredited by industry associations?
  • Quality of Support: How good is the customer service? Will you be able to quickly get in touch if you have any questions or problems?
  • Course quality: Is the content up-to-date and relevant? Will you be learning everything you need to know to work? Is it the best quality RSA course, or is it not-the-best course?
  • Cost: Is the course cost-effective? Are there hidden costs? Is there a single flat fee, or do you notice fishy tactics like price beats, discount codes, or coupons that result in varied pricing for customers? Do you get a free trial before you pay?
  • Website and UX: Is the website easy to use and navigate? Are the courses clearly laid out and easy to understand? Is the website easy to use and navigate? Is it mobile-friendly?
  • Course Flow: Are the enrolment, payment and delivery processes smooth and hassle-free?
  • Processes: Does the RSA training provider have any processes or optimisations to make your learning experience faster & better?

As you can see, there are many factors to consider when choosing an RSA or RSG online course.

Let’s start by looking at how to choose the greatest RSA & RSG online course for you...

Who needs an RSG and RSA online training?

When serving alcohol at licensed venues, you must have RSA certification. Any person who sells or serves alcohol in licenced premises must hold an RSA certificate.

People who work in the gaming industry in casinos, pubs, clubs and TABs are required to obtain an RSG certificate. The course provides training in responsible gambling practices to help you protect your customers and prevent gambling-related harm.

Is the Provider Accredited? Can they deliver the Responsible Service of Alcohol course?

This must always be the first step when choosing an RSA & RSG online course.

It is crucial to ensure that the vocational education provider you choose is accredited. This means they have been vetted by an external body and meet specific quality standards.

The government-registered organisations are accredited and regularly reviewed by the Australian Skills Quality Authority (ASQA), a Federal Government division. Checking for the RTO [Registered Training Organisation] number and looking for the “Nationally Recognised Training” logo would be the first step towards safety.

To verify if a training provider is accredited or fake, check their About us page and details on

If a provider is accredited, you can be sure that they are reputable and reliable.

Be sure to research their RTO’s initial registration date and get an idea of how many students or courses they have delivered.

Student testimonials, Customer reviews and ratings

You can evaluate RSA courses based on reviews, testimonials and customer ratings.

A simple Google search will turn up plenty of results for customer reviews. You should also check the online RSA provider’s website to see if they have any testimonials or case studies from past students.

When reading customer reviews, pay attention to positive and negative comments. See if there are any common themes in the feedback. Are people generally happy with the course quality and the support they received? Or are there many complaints about a particular issue?

It’s also worth checking out the provider’s ratings on independent review sites like Google Customer Reviews, Yelp, and Trustpilot. These sites can be a great way to get an unbiased overview of the provider.

Reviews source: External review website vs Self-fabricated(aka Fake)

Although training websites may feature testimonials and ratings, you should not rely on them as your only source of information.

It is an absolute must that you go and check out external review websites. This will give you a more balanced and accurate portrayal of what the RSA course and training provider is like.

Every review on a course provider’s website must have a link to the original source on the third-party review website; if not, then it is likely to be fake. You can check this by hovering your mouse over the review, and if it does not show a link to an external website, it is likely to be fake. If you cannot find any external reviews for a provider, then this is a huge red flag, and you should avoid them.

Hover and check address bar

To get an idea of what other students think of the RSA provider, here are the best and most reputed external review websites that we recommend:

Google Customer Reviews


There are some other low-quality external review websites, and we would not recommend them as they are not as reliable.

Look for the Google Customer Reviews badge on the course provider’s website.

Google Customer Reviews

Also, look for the Trustpilot badge.


A trustworthy and quality training provider will not hesitate to show off their badges. They’ll be more than happy to provide external review links on their website to prospective customers so they can verify the claims.

Quick tips:

      1. The more verified reviews on a reputable review site, the easier it will be to research past student experiences on course quality and customer service.
      2. higher average satisfaction rating and a big number of verified reviews indicate a successful training provider.

Galaxy Training Australia is honoured to feature both #1 and #2.

Reviews on external review websites: Verified vs Unverified

Review websites that aren’t famous or reputed can’t be trusted. End of story! You don’t even need to bother distinguishing between verified and unverified reviews.

If the RSA course provider uses a reputed external review website, check to see if the reviews are from ‘Verified’ accounts. This will give you a better idea of whether or not the reviews are authentic. The best RSA training provider will have mostly ‘Verified’ reviews out of the total reviews.

verified reviews out of total reviews

If you look closely, you will be able to notice if a provider is inflating their ratings by looking for fake reviews. These are usually pretty easy to spot as they will be from ‘Unverified’ accounts and often contain generic phrases that could be applied to any provider.

This is also the differentiating factor between reputed and trustable external review websites and other low-quality review websites. The reputed players in this field don’t allow fraud and clearly mark the unverified reviews. We recommend that you use Google Reviews and Trustpilot.

verified review

Reviews on external review websites: Check Reply Behaviour

Over time, even the best RSA RSG Online Course providers will get bad ratings from some students. See how the provider reacts to negative feedback. Do they take responsibility for their mistakes and do everything they can to resolve any issues?

A good training provider quickly responds to negative reviews and offers a way for student to resolve their issues.

Reply behaviour to negative reviews

Social Media Profile

Social media can be a great way to get an insight into what a provider is really like.

To get an idea of what a provider is like, go to their social media platforms and see how they engage with their customers. A great provider will always answer customer queries promptly and professionally. If you see that the provider is not responsive to negative feedback or complaints, it’s best to avoid them.

Facebook and Twitter profile pages are good starting points.


When looking for a quality RSA course provider, it’s essential to check their support quality. This is usually done by checking the response time to customer queries and the quality of their customer service.

If you’re not impressed with the support offered by a provider, it’s best to avoid them. A great support team will always be responsive to customer queries and resolve any issues promptly. They should also be professional and courteous when answering questions.

You can visit the external review website profile for the provider and then filter the reviews by a keyword like ‘support’.

filter reviews by text keyword

At Galaxy Training Australia, we’re proud to offer prompt and friendly support to all our students. We provide support for extended hours 

      • 8 AM - 8 PM
      • including weekends and,
      • public holidays

So you can always get the help you need. We also offer live chatbot support for those who prefer this method of communication.

Regarding finding the best RSA course provider, support quality should be one of your primary considerations. Galaxy Training Australia is the clear leader in this area, so you can rest assured that you’re getting the best possible service.

Filtered by text keyword

Course Quality

When looking for an RSA course, it is crucial to evaluate the quality of the content. You will find two divisions -

The choice is simple, go for the #1 best quality RSA & RSG online course.

Ensure that the course is up-to-date and relevant and that you will learn everything you need to know to work in the hospitality industry. Additionally, make sure that the course is of high quality. This means that it should be engaging, fun and interactive.

You can judge the quality of a course by looking for a free trial. Without a free trial, steer clear of the training provider.

At Galaxy Training Australia, we offer a free trial of our RSA RSG courses so that you can try them before you buy. We are confident in the quality of our RSA course, and that is why we offer a free trial. This way, you can see what you will be learning and how our course can benefit you.

When you get a free trial, check for other things like -

      • Is the content of the course engaging?
      • Is the layout of the course easy to follow?
      • Do the quizzes and activities help you learn and retain the information?
      • Are the videos high-quality and interesting?
      • By taking advantage of a free trial, you can get a feel for the quality of our RSA & RSG courses before committing to anything.

And also -

      • Is the course tiring to read through long paragraphs of texts?
      • Do you find yourself getting lost or forgetting what you just read?
      • Is the language used in the course too technical for you to understand?

If you answer yes to any of these questions, then it is likely that the course quality is not up to par.

The course content must be laid out in a way that it’s ‘Precise Yet Concise’.

Content designing separates the best course from other not-the-best RSA courses.

Quick tip:

Remember to check the external reviews. Filter the reviews on relevant terms/keywords like ‘course’, and ‘training’ and read the reviews.

Reviews on course and training quality

RSG and RSA Cost

How can you tell if a course is cost-effective?

One wrong way is to look at the advertised fee and select the lowest-cost RSA course. However, the cheapest course might not be the best option when the quality is low, and there is no support when required. So, it’s important to compare other factors, such as the quality of the training and support services offered.

The correct way is to look for the highest-value course for the lowest cost.

Get a free trial and evaluate the quality of the course using the tips provided in the above Course Quality section.

When you’re shopping for knowledge, price shouldn’t influence your decision. And in this situation, the overall cost of the RSA RSG course is already low, and the difference is only a few cents or dollars.

But the course fee model tells much about the RSA RSG training provider. How?

Several costs are associated with RSA and RSG courses, both upfront and ongoing. These include setup costs, training & assessment fees, support charges, course upgrades & maintenance fees, among others. The ongoing costs factor differentiates RSA/RSG pricing from most courses on Udemy, Khan Academy etc.

The Good “If the training provider offers a high-quality course and support, they will be able to charge all customers a single flat fee”.

This is because they have not cut corners and are doing what is right, which requires charging students a minimum fee to help cover operational costs. The best providers charge only the minimum fee while still delivering the highest quality RSA course possible.

Galaxy Training Australia proudly supports single flat fee and transparent fee model.

The BadTactics like price beats, discount codes, or coupons that result in varied pricing are bad for the students”. It can indicate one or more of the following -

      • The training provider is ready to overcharge and take advantage of students who aren’t used to bargain-hunting for discounts, codes, or vouchers or are familiar with price-beat offers.
      • The training provider offers subpar courses and services, so they’re happy to charge whatever fee possible - even if it’s lower than the lowest known fee in the market.

Are there hidden costs? Gimmicks and non-accredited courses bundled?

To avoid any surprises later, check at the start if you will be charged extra in the name of ‘Priority Service’, ‘Priority Support’, or ‘Due Date Extension’.

Galaxy Training Australia does not charge any hidden fees or costs.

Avoid paying for non-accredited courses bundled with RSA RSG courses!

There are plenty of free articles and videos on the internet, so there’s no need to waste money on non-accredited courses such as beer, wine, and spirit knowledge. These unregulated courses do not follow a framework and cannot guarantee that you will learn anything useful. Just spend some time on YouTube, and you will find everything you need.

Website and UX

When looking for an RSA or RSG course, it’s essential to consider more than just the cost. The quality of the website and user experience (UX) are also necessary factors to consider.

      • Is the website easy to use and navigate?
      • Are the courses clearly laid out and easy to understand?
      • Is the website easy to use and navigate?
      • Does it support all devices, including mobile?

The website should be fast and easy to use, with all the information you need easily accessible. The provider should also offer a good user experience, with clear instructions and easy-to-use navigation.

The best providers will have excellent websites that are easy to use and provide a great user experience. Check out the provider’s website before signing up for their course.

Course Flow and Processes

Are the enrolment, payment, and delivery procedures simple and swift? Is there a clear plan at the start, or do you have to figure it out as you go?

When looking for an RSA or RSG course, finding a provider with a clearly laid-out website is crucial. This will make it easy to find the information you need and enrol in the course quickly and easily.

The training provider must have processes in place to make your learning experience faster & smoother. Your Statement of Attainment must be issued instantly upon the completion of the exam with no hassles.

At Galaxy Training Australia, we have a fast and easy enrolment process. You will receive your Statement of Attainment instantly upon completion of the course. When you contact us, we aim to resolve your problem as soon as possible so that you may focus on what matters most - the learning experience.


There are a few things to consider when choosing an RSA or RSG course. The most important factors are:

      • The quality of the course and the support.
      • The website & UX.
      • The cost of the course. No hidden fees or shady tactics.

Check out all of these factors before signing up for a course. At Galaxy Training Australia, we are proud to offer high-quality, accredited RSA and RSG courses at a low cost, with a fast and easy-to-use website. Sign up today!

So there you have it! We’re sure you won’t be disappointed! Remember, the lowest cost is not always the best option. Galaxy Training Australia ticks all the boxes, so why not give us a try?

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