Ensuring Safety and Enjoyment in Hospitality
Australia’s peak seasons, such as the summer holidays and festive periods, often see an increase in social gatherings and events. Customers often arrive with high expectations, and the combination of crowds and alcohol can create a fast-paced, high-pressure environment.
During these times, responsible alcohol service is paramount to ensure the safety and enjoyment of all patrons. Here are some comprehensive tips to help hospitality staff manage alcohol service responsibly.
Understand and Comply with the Law
Every state and territory in Australia has its own set of liquor laws and regulations. It’s crucial for all hospitality staff to be well-versed in these laws to avoid legal repercussions.
Key points include:
- Age Verification: Always check the identification of patrons to ensure they are legally allowed to consume alcohol. In Australia, the legal drinking age is 18.
- Refusal of Service: The law requires staff to refuse service to intoxicated persons, minors, and those purchasing alcohol for minors.
- Responsible Service of Alcohol (RSA) Certification: Ensure all staff have completed an RSA course and possess a valid RSA certificate.
Recognize Signs of Intoxication
It’s easy for things to spiral during peak periods if no one is keeping close watch on customers’ consumption and behaviour. Designate staff members to monitor alcohol service proactively rather than react once issues occur. Training staff to recognize the signs of intoxication is essential.
Some common indicators include:
- Slurred Speech: Difficulty in speaking clearly.
- Unsteady Movements: Difficulty in walking or standing steadily.
- Changed Behavior: Unusual aggression, loudness, or overly friendly behavior.
- Impaired Judgment: Making poor decisions or engaging in risky behavior.
Promote Non-Alcoholic Options
Offering a variety of non-alcoholic beverages can be beneficial in promoting responsible drinking. Consider the following:
- Interesting Mocktails: Create a menu featuring creative and appealing non-alcoholic drinks.
- Craft sodas: Offer soda with unique, gourmet flavours.
- Food Pairings: Offer snacks or meals that pair well with non-alcoholic beverages to encourage food consumption alongside drinking.
Plan Ahead for Emergencies
Even with the best planning, some situations might escalate beyond your control. To serve responsibly during peak seasons, you must have an emergency plan in place.
Examples of essential emergency protocols:
- Call a taxi or rideshare service for intoxicated customers struggling to leave safely. Post phone numbers prominently in your venue.
- Notify security to handle physical altercations or customers refusing to leave.
- Keep a first aid kit on hand and provide basic training for staff on how to respond to alcohol-related health incidents.
Ensuring the safety of all guests protects your brand’s reputation and makes staff feel more secure on the job.
Encourage Safe Transport
Ensuring that patrons have a safe way to get home is part of responsible service. Tips include:
- Provide Information: Offer information on local taxi services, rideshare options, and public transport schedules.
- Designated Driver Programs: Encourage groups to have a designated driver who abstains from drinking.
- Partnerships: Partner with local transport services to offer discounts or special rates for patrons.
Prepare for Peak Season Challenges
Peak seasons bring unique challenges that require additional preparation. Consider these tips:
- Increase Staffing: Ensure you have enough staff to manage the increased number of patrons.
- Anticipate High Demand: Stock up on non-alcoholic beverages and food to meet demand.
- Emergency Protocols: Have clear protocols in place for handling emergencies, including intoxicated patrons.
Keep it Fun, Keep it Safe
Peak seasons can be exhilarating, profitable, and incredibly busy. The energy behind large crowds, holiday cheer, or major events makes hospitality work rewarding, but it also comes with added responsibility.
By training your staff, setting clear policies, and actively monitoring your space, you can create an enjoyable atmosphere that’s also safe and professional. When customers feel respected and cared for, they’re more likely to return long after the season ends, making your efforts well worth it.
Explore RSA Online Certifications with Galaxy Training Australia today. Set your team up for success during your busiest times of the year!