If you face issues verifying your identity when creating your USI, please ensure :
- Your First Name, Middle Names and Family Names on your form of ID are exactly the same as you entered on your Personal Details
- All other details on your form of ID are correct
- The form of ID has not expired
For any issues related to USI, you may contact USI Helpline (Students) -
- USI Help centre: Students
- Calling within Australia - 1300 857 536
- International callers use - +61 2 6240 8740
- Student/Trainee Help Requests: [email protected]
- Student/Trainee Enquiries: [email protected]
Related FAQs:
What is USI (Unique Student Identifier)?Why do I need a USI?Where can I get a USI number?Who needs a Unique Student Identifier (USI)?I cannot verify my identity. What should I do?What forms of ID are acceptable to create a USI?Having problem creating a USI? How can I contact USI team?Why my training activity with Galaxy Training Australia is not showing up in my USI Transcript?