I cannot verify my identity. What should I do?

If you face issues verifying your identity when creating your USI, please ensure :

  • Your First Name, Middle Names and Family Names on your form of ID are exactly the same as you entered on your Personal Details
  • All other details on your form of ID are correct
  • The form of ID has not expired 

For any issues related to USI, you may contact USI Helpline (Students) -


Related FAQs:
What is USI (Unique Student Identifier)?Why do I need a USI?Where can I get a USI number?Who needs a Unique Student Identifier (USI)?I cannot verify my identity. What should I do?What forms of ID are acceptable to create a USI?Having problem creating a USI? How can I contact USI team?Why my training activity with Galaxy Training Australia is not showing up in my USI Transcript?

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