Alcohol intoxication is the mental condition or the altered state of mind due to excessive alcohol consumption. Here an intoxicated person might be affected in various degrees depending on the amount of alcohol consumed by him/her. The magical content of Ethanol in those beverages consumed by the individuals during their own “Happy Hours” make them all intoxicated, in turn disturbing the physical poise and their mental stability.
In Australia, it is a mandatory rule to adhere to the RSA [Responsible Service of Alcohol] laws. As per one of the rules mentioned in the RSA course, ‘An intoxicated patron could be refused of any further service by the licensed owner of the premises to avoid any unforeseen and unpleasant situations.’ According to this regulation: bartender/steward/ a waiter can recognize the potentially intoxicated patron as…
If the staff does not act on their responsibilities as per the RSA, then they can get prosecuted. The licensee and staff can be held accountable for not abiding by the law, should an intoxicated patron jeopardize their life or the lives of the other patrons/customers/staff members.
The roads are not always rocky! We might hardly come across such people who would try hard to not accept your refusal. Most of the time, the patrons gracefully accept your concern and put an end for their alcohol consumption for the day. But the real challenge is when a highly intoxicated patron, who is unaware of their own behaviour, tries to decline your refusal in many ways. Those are the times when you would have Galaxy Training Australia’s winning ways to tackle this mammoth task. Here are some etiquettes, rules and ideas of ‘Refusing alcohol service to an intoxicated patron’:
Identifying an Intoxicated patron
Ways to refuse the supply
Nice to see you today, see you tomorrow!
Could we get you a cab?
Don’t you have anyone waiting at home? I guess it’s late.
Guess your hands need rest. Let me take your glass.
These are some of the best practices to be followed which refusing the further services of alcohol to an intoxicated patron. If the license holder fails to do so, he/she might be under the risk of losing their license as serving alcohol to an already intoxicated individual is also a violation.
Both serving and consumption of alcohol come with a lot of responsibility. It is always advisable to have fun responsibly, not at the cost of your health and the bar’s reputation.
Thursday, October 17, 2019 | by Galaxy Training Australia← Back to Blog