Responsible beverage service training program

RSA Course and Certificate

The RSA Code - Rules and the result

A lot of discussions are prevalent about the Responsible Beverage Service Training Programmes. It is regarding how helpful they really are in fighting drunk driving, social problems pertaining to alcoholism and the sale of alcohol to inappropriately aged youngsters. Some of the hurdles in executing the programmes include staff attendance, fear of a drop in sales and a lack of political will. A serious analysis of the efficiency of such programmes was conducted recently by gathering the results of more than 25 studies. Experiences in several countries emphasize the most capable aspects of the programmes and the most favourable conditions for their execution. 

It perhaps cannot be proven conclusively that Responsible Beverage Service Training Programmes alone add considerably to dipping drinking-related problems, they are however instrumental when they are maintained, understood and made compulsory. 

Responsible beverage service training programmes were introduced in the 1980s in Australia, often held up by legislation, they are designed to avoid the sale of alcohol to minors and excessive drinking by patrons in licensed establishments. Do they work? If they do, under what conditions? How should they be implemented? 

Galaxy training Australia brings to you the effects and the results of the same programs over both the elements like the serving staff and the patrons who visit the joint for the consumption of alcohol. 

Serving staff:

There was a significant difference in knowledge and belief that customers will be favourable towards the rules and practices of responsible beverage service. At the premises where staff had taken the course posted more notices about the availability of non-alcoholic beverages, whereas earlier, some employees were drinking on the job. A positive attitude towards the idea of intervening with customers was welcomed. The trained staff more frequently started to offer water and food. There was a promising future for training programmes when the observation of the serving staff was administered. 


Though there were few alcoholics who refused the refusal of the serving staff, there was a ray of hope with the decrease in the sale of alcohol with the minor crowd. The reported cases of intoxication had come down; nevertheless, there were establishments which would encounter overly drunken patrons on a regular basis too. The bar joints and the pubs became more conscious by letting in the patrons, only after they flash their ID cards to serve the age-appropriate prerequisite. The positive changes in the staff behaviour post the training had created a better rapport with that of the customers. There was a commendable drop in suffering, loss of quality of life and health care costs as there were very fewer moments of intoxication, this in turn also reduced the consequences at the premises. 

The programmes were thus effective in increasing awareness and changing the attitudes of the serving staff. Though results are not as clear with regard to the behaviour, after training, a serving staff knew how to deal with an intoxicated customer or someone they suspected as a minor.

However, there were also a few limitations in the program:

  • The server is often described as the one whose job is just to serve the patron's pleasure.
  • The serving staff were obligated to stay calm so as not to miss out on their tips.
  • A high risk of being punished would be over the trained serviced staff f they would work under a non-trained serving joint.
  • There was a miscommunication with the management at times. This was to avoid any unfavourable circumstances but the manager refuses to abide by the rules to keep their patrons’ spirit up and running. 

It does not finally come to the serving staff of any place to maintain the decorum and the quality of the premises. The management and the customers are equally responsible and instrumental in making the place a successful one by fiddling with the attitude adjustments and staying calm and positive to uphold the values of the government which were designed with a cause. Staying high does not mean being tough or harmful. Such programmes were made mandatory to protect against any kinds of loss or blunder that may disturb the smooth functioning of your favourite unwinding arena.