Who needs an RSA in NSW?

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. This group may include:  

  • Apprentices/Trainees in the hospitality industry
  • People wishing to enter the hospitality industry
  • Existing workers within the hospitality industry

For example:

  • Bar staff, floor staff, food and beverage attendants
  • Supervisory staff and managers
  • Packaged liquor sales persons selling in person, over the phone or online
  • Winery, brewery and distillery cellar door staff
  • Supplier sales representatives
  • RSA marshals
  • Crowd controllers
  • Security staff who monitor customer behaviour
  • Licensee who is ultimately responsible for responsible service of alcohol (RSA) management

RSA training may also need to be completed by other staff who have alcohol service responsibilities, such as:

  • volunteers
  • promotional staff
  • contract employees
  • directors of registered clubs
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